Terms & Conditions

Sample policy

We understand that our clients require samples in order to close a deal.

New Moon Innovations sample policy is as follows:

  • Clients ordering samples from either Cape Town or Durban may have these sent overnight to the respective branches.
  • Samples with an individual product price of less than R30 excluding VAT may not be returned.
  • Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
  • Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.
  • Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
  • It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
  • Damage to any part of sample or packaging will result in samples not being accepted for return.
  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
  • EFT refunds are processed every Friday.
  • All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled.

 

General Terms and Conditions

  • Once stock has been collected/delivered from/by New Moon Innovations. We have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
  • In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.

 

Cancellation Policy

  • Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
  • Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
  • Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
  • In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.
  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
  • Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
  • Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from New Moon Innovations Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
  • Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.